Frequently Asked Questions

SOFI management software for RPA, RI, and CHSLD

SOFI digitizes all resident records: assessment forms, work plans, routines, hospitalization summaries, and internal or external documents.

Your teams scan and attach each document directly to the resident’s file. They can then quickly access centralized, secure information without consulting paper files. They work with a complete, continuously up-to-date view.

SOFI integrates your à la carte services and ensures automated tracking. When care is provided, the team records it immediately in the work routine, and the system automatically transfers the information to the billing log.

Then, your teams send the data to your accounting system at the desired frequency. In addition, SOFI simplifies tracking of lease-related services and strengthens consistency between care and billing.

Employees can quickly add an unplanned intervention directly to their daily routine.

From a customizable menu, they select the care or service provided. The system then automatically records the intervention in the interdepartmental report and adds it to the resident’s file.

This gives you immediate access to the information, and you can analyze these data using reports and statistics.

SOFI automates the creation of work plans based on assessments. The system then assigns each intervention according to the relevant role and team.

Employees confirm the care provided and ensure full traceability of the actions taken. This gives you a clear, real-time view of your facility’s activities.

SOFI adapts to the realities of your environment. You configure access groups, privileges, assessment forms, value dictionaries, teams, and work shifts according to your needs.

In addition, you control access to sensitive settings and authorize only the relevant users.

There is no minimum or maximum limit. You activate or deactivate resident records and user accounts according to your needs.

You then keep deactivated records available for later consultation. This gives you access to the complete history at any time.

SOFI offers an intuitive, accessible interface. Clear pictograms and structured navigation make it easy to get started quickly, even for users who are less comfortable with technology.

In addition, the team provides comprehensive online help, including guides, video tutorials, and documentation. You can access it at any time.

Onboarding is simple and seamless. New employees can train at their own pace using the available resources and become operational quickly.

We answer your questions

How does SOFI support your operations?

Would you like to learn more about using SOFI in your private seniors’ residence (RPA), intermediate resource (RI), or CHSLD in Quebec? In this section, we answer the most frequently asked questions about care management, intervention traceability, regulatory compliance, and data security.

In addition, we address issues related to implementation and team support. This helps you understand concretely how SOFI management software supports your organization on a day-to-day basis.

Moreover, our answers are based on real-life situations experienced in living environments. You can therefore quickly assess whether SOFI meets the specific needs of your facility.

We answer your questions

Solution deployment and governance

We tailor the training to the realities of your environment. We then provide structured, progressive support that combines demonstrations, hands-on workshops, and online resources.

As a result, your teams quickly master the software and implement SOFI smoothly and effectively.

You benefit from unlimited, human, responsive technical support. The median resolution time is approximately 20 minutes.

We also provide ongoing follow-up to optimize your use of SOFI over time.

SOFI updates automatically within a scheduled time window. You benefit from continuous improvements without any action on your part.

SOFI complies with the Act respecting the certification of private seniors’ residences in Quebec.

The platform also supports CHSLD accreditation processes by facilitating structured access to digitized records and the analysis of performance indicators.

Data are hosted with AWS Canada, in a data center located in Quebec. The architecture ensures high availability, real-time replication, and optimal protection of sensitive information.

SOFI meets the requirements of the international ISO 27001 standard for information security.

In addition, this certification meets the obligations of the Act and confirms that the platform protects, controls, and audits data in accordance with recognized industry standards.

You do not install any software. SOFI runs directly in a standard web browser.

In addition, Telemedic fully manages the server infrastructure. We activate your access quickly, and you can get started without technical complexity.

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